1. Business Nature
CityFresh Cart operates solely as a B2B supplier.
Our services and products are intended only for registered businesses, not individual or personal consumers. We reserve the right to decline orders that do not meet our B2B criteria.
2. Account Registration
To place orders, businesses must create an account and provide:
Valid business name
Contact details
Delivery address
GST number or business verification documents (if required)
You agree that all information provided is true, accurate, and updated.
3. Product Information
We source fresh vegetables and fruits directly from trusted farms and suppliers.
While we strive to provide accurate product details, weights, availability, and pricing may slightly vary due to:
Daily market fluctuations
Seasonal availability
Natural differences in produce size or weight
CityFresh Cart reserves the right to update product information at any time without notice.
4. Pricing & Payment
All prices listed on our website are exclusive of taxes unless mentioned otherwise.
Due to market conditions, prices may change without prior notice.
Payments must be made through approved payment methods or as mutually agreed.
Orders will be processed only after payment confirmation or based on the credit terms agreed in writing.
5. Order Process
a. Placing Orders
Once an order is placed, you will receive a confirmation notification through email or WhatsApp.
b. Order Acceptance
CityFresh Cart reserves the right to accept or reject any order based on:
Product availability
Delivery feasibility
Business verification
c. Modifications
Orders can only be modified before dispatch. Once dispatched, changes may not be possible.
6. Delivery Terms
We offer timely and reliable delivery across Delhi, Gurgaon, and Noida through our strong logistics network.
a. Delivery Timings
Delivery windows may vary based on:
Location
Order volume
Traffic and operational constraints
b. Delivery Responsibility
Once the order is delivered, inspected, and accepted by the customer, CityFresh Cart is not responsible for damages caused after handover.
c. Failed Deliveries
Failed deliveries due to incorrect address or lack of response may incur additional charges.
7. Quality Assurance
We follow strict quality standards to ensure only fresh and premium produce is delivered.
Customers are required to:
Inspect the delivered items at the time of handover
Report any quality or quantity issues within 2 hours of delivery
Complaints raised after this period may not be eligible for replacement or resolution.
8. Returns & Refunds
Due to the perishable nature of fresh produce:
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We do not accept returns once the order is accepted after delivery inspection.
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Refunds or replacements will be provided only if:
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The product is damaged at the time of delivery
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The product does not match the ordered item
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The issue is reported within the permissible time
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CityFresh Cart’s decision on refunds or replacements will be final.
9. Use of Website
When using our website, you agree not to:
Misuse or disrupt the platform
Attempt unauthorized access
Upload harmful content or viruses
Use the website for fraudulent or illegal activities
Violation may result in account suspension or legal action.
10. Limitation of Liability
CityFresh Cart will not be liable for:
Losses resulting from delays caused by factors beyond our control (traffic, weather, strikes, etc.)
Business losses such as profit reduction or operational delays
Inaccuracies caused by third-party data or services
Our responsibility is limited to the value of the order placed.